Frequently Asked Questions (FAQ)

Getting Technical Advice and Product Information: See BLOG ARTICLES and the BPS FORUMS

How do I get more information or technical advice about the products you sell on your website? First check our Blog Articles in the How To Section of our website. Or visit the BPS Forums to ask questions and get input from our experts and all of our members. You will find comprehensive answers to your technical questions along with the products needed.

If the answer to your question is not there, our staff is available to answer technical questions. The fastest and easiest way to do this is through email by submitting your question to info@BottomPaintStore.com . Or for more advanced technical questions, please contact the manufacturer directly by going to their website via the about us tab.

Do you sell current, new products? Yes. The products we sell are always brand new and fresh from the factory. We offer no used, or preowned products.

Do you have a physical store location? Unfortunately we don’t have a store front, but we did ship out of 12 warehouse to anywhere in the world via our web store. Depending on the product(s) you order, you could have it the next day!

Do you have a printed catalog you can send me? We don’t offer a printed catalog. We are constantly adding new products and a printed catalog would be out-of-date as soon as it was printed! However, you can find over 30,000 items online that are updated daily. Many of the items ship for free anywhere in the US. Happy Shopping!

How do I locate an MSDS sheet or technical data sheet? We provide a link to this information on each product page.

What if I need warranty service? Our suppliers hold to the strictest standards of quality control, and all of our products are fully warranted by the manufacturer. If by chance you receive a product which is defective, the manufacturer’s warranty information and service address will be clearly marked on or in the package you receive. If your product is damaged in shipping, the issue can quickly be resolved by notifying UPS. If you ever have questions not answered by the manufacturer or by UPS, please contact us.

My Order:
How can I place an order?
We only accept online orders via American Express, Discover, Mastercard, Visa and Paypal. You may also call us to place your order at 888-505-2313.

How do I know that you received my order? Upon completion of your order you will receive an email confirmation of your order. If for any reason any of the information is incorrect please contact us immediately so we can make the necessary changes.
When will my order ship? Most orders placed before 2:00 EST. Monday-Friday are shipped the same day. There are some exceptions, including boat covers, and pwc covers which ship 3-5 days after you place your order.

How do I know when my order ships? As soon as your order ships we will send you an email confirmation with the tracking numbers next to the items that you have purchased.

How do I track my Order? As soon as your order ships we will send you an email confirmation with the tracking numbers. Login to your account and click on the tracking number. That will take you to the UPS website where you can track your order.

How do I Cancel an order? We are committed to shipping your order as quickly as possible. In the event that you wish to cancel this order, the cancellation must take place within 2 hours from the time the order was placed. We are unable to cancel your order after this time period because your order is already in the fulfillment process. Please email us at Info@BottomPaintStore.com  to find out if your order shipped and to request cancellation of your order. Most orders are shipped within a few hours after being placed. If your order has already been shipped, simply refuse the order upon delivery and we will refund any charges to your credit card less the shipping cost.

How do I return an order or item(s) from my order? Your Satisfaction is our top priority! You can return any item for any reason for a refund within 15 days of receipt. Returns must be in salable condition, with ALL original materials and packaging and require a Return Authorization Number.  You are responsible for return shipping and any shipping charges are not refundable except in the case of defective merchandise. Please email or call us to request a Return Authorization Number.

Shipping and Tax:
How do I calculate shipping costs?
Shipping costs are based on UPS rates plus packaging if any. Most products are shipped via UPS Ground. Larger orders may be shipped with a freight company. Once you have placed items in your shopping cart, you can proceed to “Checkout” and then enter your zip code to calculate shipping charges, if any.

Do you ship International? No. We currently only ship to US addresses.

Will I be charged sales tax? We are not required to collect sales and use tax on deliveries throughout the US except in Florida. Any order shipped to Florida will be charged sales tax of 7%. You may be responsible for payment of tax in your state if otherwise required.

Delivery, and Returns:
How long will it take to receive my order via UPS Ground shipping?
  Must orders placed before 2:00 EST. Monday-Friday are shipped the same day. After the product leaves the warehouse, standard UPS shipping times apply.
The map below shows estimated shipping times for items shipped via UPS Ground from our main warehouse In Florida, to destinations in the US. Please note that your order may ship from a manufacturer, or another warehouse resulting in less or more time stated below.

 

Can I return an order or item(s) from my order? Absolutely! You can return any item for any reason for a refund within 15 days of receipt. (10 days for Gelcoats) Returns must be in salable condition, with ALL original materials and packaging and require a Return Authorization Number.  You are responsible for return shipping and initial shipping charges are not refundable except in the case of defective merchandise. Click here to request a return authorization number.

Do you charge re-stocking fees for returned merchandise? No. As long as the item is returned in salable condition you will NOT be charged a restocking fee. Original shipping costs will not be credited whether paid by you, or by Bottom Paint Store via a free shipping promotion at the time of purchase.

Security:
Is my credit card information secure through this site?
  YES! Your credit card information is protected with a secure SSL Certificate that encrypts all of your transactions through our site with industry-standard secure sockets layer (SSL) technology. If our online store accepts your credit card, rest assured that both your credit card information and personal information are protected. We do not retain any credit card information on file.

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